Privacy Policy

1. Who We Are

phdreame ("phdreame", "we", "us", "our") operates the online gaming platform accessible at phdreame.club, including all associated games, betting markets, payment services, and member support functions. phdreame is the data controller responsible for the personal data of its registered members and website visitors.

This Privacy Policy applies to all personal data collected through the phdreame website, mobile platform, and any related communications — including emails, live chat, and support interactions. By registering a phdreame account or using our platform, you acknowledge that you have read and understood this Privacy Policy.

For any privacy-related enquiries, you may contact our Data Protection team at [email protected]. This is a plain text address — please copy and paste it into your email client rather than clicking a link.

2. Personal Data We Collect

phdreame collects the following categories of personal data from members and website visitors:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including barangay, city, and province
• Email address and mobile number
• Government-issued ID type and number (e.g., Philippine passport, driver's licence, SSS/UMID card)

2.2 Financial Data

• GCash mobile number or PayMaya account reference
• Bank account details (BPI, BDO, Metrobank) where used for deposits or withdrawals
• Partial card numbers (last four digits) for Visa/Mastercard transactions
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps

2.3 Gaming & Behavioural Data

• Game history, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)
• Customer support interaction records

2.4 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session identifiers and authentication tokens
• Platform performance and error logs

3. How We Collect Your Data

phdreame collects personal data through the following means:

• Direct collection: Data you provide when registering a phdreame account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the phdreame platform, including through cookies, session tracking, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, PayMaya, and banking partners.

4. How We Use Your Personal Data

phdreame uses your personal data for the following purposes:

• Account management: Creating and maintaining your phdreame account, verifying your identity and age, and managing your account settings and preferences.
• Service delivery: Processing deposits and withdrawals, settling bets and game outcomes, crediting bonuses, and providing access to all phdreame games and features.
• Legal and regulatory compliance: Fulfilling our obligations under applicable Philippine laws and regulations, including anti-money laundering (AML), counter-terrorism financing (CTF), and data privacy requirements. This includes verifying that all members are aged 21 or above.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and abuse of phdreame's platform or promotions.
• Responsible gaming: Monitoring gaming patterns to identify members who may be at risk of problem gambling, and providing appropriate interventions, tools, and support.
• Communications: Sending account notifications, transaction confirmations, security alerts, and — where you have opted in — promotional communications about phdreame offers and new features.
• Platform improvement: Analysing aggregated usage data to improve the phdreame platform, fix bugs, optimise performance for Philippine mobile networks, and develop new features.

5. Legal Basis for Processing

phdreame processes your personal data on the following legal bases under applicable data privacy law:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game settlement.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, CTF, and age verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time by contacting [email protected].

6. Data Sharing & Disclosure

phdreame does not sell your personal data to third parties. We share your data only in the following circumstances:

• Service providers: We share data with trusted third-party service providers who assist us in operating the phdreame platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard networks), game software providers, cloud infrastructure providers, and customer support platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy law.
• Regulatory and law enforcement authorities: We may disclose your data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the rights or safety of phdreame or its members, or investigate suspected fraud or illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of phdreame's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

7. Cookies & Tracking Technologies

phdreame uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Essential cookies: Required for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your phdreame experience.
• Analytics cookies: Collect aggregated, anonymised data about how members use the phdreame platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using phdreame, but may affect certain personalisation features.

8. Data Retention

phdreame retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in accordance with applicable AML and regulatory record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Gaming and behavioural data: Retained for the duration of your account plus two (2) years following account closure, for responsible gaming monitoring and dispute resolution purposes.
• Technical and log data: Retained for up to twelve (12) months, unless required for longer periods in connection with a security investigation or legal proceeding.
• Marketing consent records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, phdreame will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9. Data Security

phdreame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the phdreame platform.
• Encryption of sensitive data at rest, including financial data and government ID information.
• Role-based access controls ensuring that phdreame staff can only access personal data necessary for their specific job function.
• Multi-factor authentication for all internal systems that process member personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• 24/7 security monitoring and automated threat detection systems.
• Formal data breach response procedures, including notification to affected members and the National Privacy Commission (NPC) within the timeframes required by the Philippine Data Privacy Act.

While phdreame takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phdreame login credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have the following rights with respect to your personal data held by phdreame:

• Right to be informed: The right to know what personal data phdreame collects about you and how it is used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data phdreame holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe phdreame has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

phdreame is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age to register and use phdreame is 21 years, in accordance with Philippine regulations governing online gaming.

If phdreame becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the data, and — where required — report the matter to the relevant regulatory authority. If you believe a minor has registered on phdreame, please notify us immediately at [email protected].

12. Third-Party Links

The phdreame platform may contain links to third-party websites or services, such as payment provider portals. phdreame is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policy of any third-party site you visit. This Privacy Policy applies solely to data collected by phdreame through its own platform and communications.

13. Changes to This Privacy Policy

phdreame reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Material changes will be communicated to registered members via the email address on file at least seven (7) days before the changes take effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the phdreame platform following the effective date of any update constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how phdreame protects your data.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by phdreame, please contact our Data Protection team:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with our response to your privacy concern.